SWOT analysis is a strategic tool to map out the strengths, weakness, opportunities and threats that a firm is facing. He introduced the zero defects concept as a way of making management believe that it does not have to accept defects.
He was chosen to join the inspection Statistical Department a small group of engineers charged with applying and disseminating Bell labs statistical quality control innovations.
Three of six machines are used to prepare the raw material for the DGS. Customer complaints are increasing and we need to react to and eliminate our quality concerns. He believed in conforming to requirements by developing a quality process with no expectation of failure.
This is an area of quality that needs to be addressed. In Summary, we have made significant steps to satisfy our customers, involve our employees and improve our product line but our overall product quality remains a major concern and the implementation of an overall quality system will be necessary to overcome this concern.
Often history is provided in the case not only to provide a background to the problem but also provide the scope of the solution that you can write for the case study. The mechanism of the profit related pay. The scope of the recommendations will be limited to the particular unit but you have to take care of the fact that your recommendations are don't directly contradict the company's overall strategy.
Define procedures for taking measurements putting into account the equipment to be used, the way in which it should be used, who to use it and how it should be done.
As you can see from the comparison table, LongXi is a much smaller company to Changchai. LongXi outsources 80 percent of its engines components, but has resisted any vertical integration of key components including the DGS. Most of our re-accruing quality problems are being generated from lack of motivation of production and technical personnel.
His rejection of a tangible quality problem and the conception that all quality issues can be resolved is very useful in provoking ideal goal setting behavior in an organization.
The flood identified the following strengths and weaknesses of his contribution. Take a small break, grab a cup of coffee or whatever you like, go for a walk or just shoot some hoops.
He provided a new understanding of the customer by categorizing customers into internal and external customers. My case study strategy involves - Marking out the protagonist and key players in the case study from the very start.
He places emphasis on statistical methods; rather he believes that quality begins by knowing what customers want. Measurements are necessary to determine the level of quality of a product or service, hence is a precursor to evaluation.
And the building space is 74 thousand sq. For quality improvement to take place commitment must stop at the top. In summary, the current process to manufacture the DGS is setup as a job shop where similar machines are grouped together.
In this the actual powers of the shareholders tends to be very limited though it seems that they are the owners of the companies. He came up with five absolutes for quality and vaccination serum. To translate those needs into the language of the organization.
As far as long-range quality management, we recommend that in order to maintain our quality improvement efforts that we become ISO certified. This may bring about a conflict because the shareholders may feel undermined by the Chief executive. Brushing up HBR fundamentals will provide a strong base for investigative reading.
Quality Approach He came up with fourteen step plan to help business implement a quality improvement programme and achieve zero defects goal as follows; Establish management commitment: His associates challenged the convectional wisdom of how quality is being applied across the business and the organization.
With the workers taking responsibility for quality and having a final inspection at the end of each process seem enough for the DGS process. Processing the DGS through the main furnace is set up to have the furnace monitor the heat cycle and times and then records them on a chart recorder.
Case study solutions can also provide recommendation for the business manager or leader described in the business case study. In some cases you will able to find the central problem in the beginning itself while in others it may be in the end in form of questions.
The shareholders want to see higher profits as more dividends can be yielded from it whilst the managers are more interested in higher revenue because it means more expenses can be made that are beneficial to them. Training is essential and starts at the top.
Choose control subjects or product characteristics that are to be controlled in order to make the product conform to the design requirements. Whether the proposed alternative actions are easy to implement should be another criterion to consider.
To transfer the process to operations. These engines served four primary customers. To realize this demand Changchai has created joint ventures with two diesel engine component manufactures to vertically integrate into their production process and keep a better quality control on the supply of parts.
It is always cheaper to do Right First Time:. Subjects Covered International business Machinery Production processes Quality control Total quality. by Robert Klassen, Larry Li, Tom Gleave. Source: Richard Ivey School of Business Foundation.
LONGXI MACHINERY WORKS Background • • • • • State owned enterprise (SOE) founded in and located in Zhangzhou, Fujijan in became responsible for training of employees in quality management and organizing all QC group activities As part of Quality Improvement efforts. The improvement project is set within the context of LongXi's broader quality and systems, thus encouraging students to evaluate and push forward corporate quality systems.
Case Report - Longxi Machinery (China) Developing a Training Program Developing and Training Program Hewlett Packard: Evaluating the Training Program Longxi On the job training: orientation and training program The Effect of Training on Quality Improvement The impact staff turnover on quality training Three Day Orientation and.
Case Title: Longxi Machinery Works - Quality Improvement (C) Case Author(s) R Klassen L Li T Gleave University: Richard Ivey School of.
Find new ideas and classic advice on strategy, innovation and leadership, for global leaders from the world's best business and management experts.Longxi machinery works quality improvement a